Delivery and Payment

We reserve the right to make a split delivery, as long as the customer agrees. Any special types of delivery, as asked for by the customer, will be charged at the relevant rate. This delivery is undertaken by DPD, DHL or similar delivery services of our choice. We accept international transfer and Paypal, both as payment in advance. Amounts must be paid in full and a receipt will follow.
Note on packaging: we conform to the German recycling rules, (Grüne Punkt of the Dual System Deutschland AG or RESY).
Don't be surprised if we do use a cardboard with a different brand. We want to avoid cruft and reuse cardboards again.

Delivery Times

by thGoods that are in stock are normally sent within 5 days of receipt of order. If anything is not in stock we will strive to produce and deliver them as swiftly as possible. You will be notified of this by email. In extreme cases (war, pestilence, natural disaster, industrial action or one of God’s “little jokes”), we will notify you of any delay to be expected, in writing. After any further delay, not notifed, the customer can be released from contract. Same applies for the vendor, if the delays take more than 2 months. The vendor is not liable for any damages due to such delays, unless the owner of Faserhaus is guilty of gross negligence. The delivery time starts after receipt of payment e vendor.

Delivery Costs

We are shipping in general as a registered letter (for small items like silkyarn or -scarfs) or as an insured parcel with a tracking code.

The shipping costs are grated after weight and will be to find in the shopping cart for all your goods and countries.
We are shipping to DE - Germany, BE - Belgium, CZ - Czechia, NL - Netherlands, PL - Poland, SE - Sweden, ES - Spain, GB - Great Britain, FR - France, IT - Italy, AT - Austria, CH - Swiss, AU - Australia, US - United States, NO - Norway, DK - Denmark, FI - Finnland, IE - Irland, SK - Slovakia, HU - Hungary, BG - Bulgary, IS - Iceland, LU - Luxembourg, LT - Lithuania

We are shipping cost free for germany within an order of 150,00 Euro.
All german orders will be shipped climate-neutral.

These are all countries we are shipping right now. If your country is not on the list, but you want to order, please send us an email.
We will get back to you with your shipping costs, then you can decide.